The process below will walk you through the required steps in order to disassociate content item data associated to a wrong claim in the mobile app. This will mostly likely occur when the incorrect claim was initially selected in exclaim mobile.
Please note that users with with supervisor and surrogate supervisor access (Can view all claims within a department or all departments) can not perform this task.
Open exclaim in your web browser (mobile phone or computer)
Log into exclaim
From your claims list, select the claim that you have associated the incorrect content items to in exclaim mobile
Remove your yourself as a collaborator from the claim and temporarily assign to your manager
Log into exclaim mobile app on your mobile device if not already logged in
From your claims list select the claim that you have associated the incorrect content items to
You will receive a notification on your phone that an error occurred during upload.
Select the 3 bars at the top left of the mobile app
Alternatively you can select the error notification by swiping down on your mobile device
Select Upload status
Select the failed upload notice
Select the link icon next to the upload button
When prompt appears select ok to complete the dissociation of content data
Return to your claims list in the mobile app and select the claim you had associated the incorrect content items to
Select the Details tab
From the drop down menu select the correct claim to associate the contents
From your claims select the correct claim and perform the upload as per usual
Ask your manager to re-assign you to the claim